The City of Adrian Utilities Department is located on the first floor of the City Hall Building located at
135 E. Maumee Street in downtown Adrian next to the historic Croswell Opera House.
The Utilities Department is open for walk-in customers:
Monday through Friday, 8:00am to 4:30pm
Services offered at the Customer Assistance Center include:
- New water and sewer service
- Termination of service
- Bill payment
- Payment agreements
- Account information
- Beginning Service
In order to begin new water service with City of Adrian Utilities, customers must come in to the office to set up the service. Applicants will need to provide the following information:
- Service Address
- Drivers License
- Previous Address
- Home Phone
- Business and/or Cell phone
- Date of Birth
- Names of Adults living in household
- Number of household occupants
- Landlord/tenant information
Appointments to turn on the water are completed by the following business day.
Frequently Asked Questions
What are your hours?
We are open Monday through Friday, 8:00am to 4:30pm. Our normal business hour phone number is 264-4821 or 264-4823. The after hour emergency phone number is 264-4820.
Where can I make my payment?
Payments can be made in person at our office located on the first floor of City Hall, or by mail. There is an after hour drop box located in the rear entrance of City Hall off of Toledo Street. The address to mail payments is City of Adrian Utilities Department, 135 E. Maumee Street, Adrian, Michigan 49221. Payments can be made by cash, check or on-line using your Mastercard, Discover, or American Express card.
Why is my bill so high?
This could be caused by a leak. Most household leaks occur from faulty toilet apparatus. You may have been watering your lawn. Do you have a pool that you recently filled? Are there more people in the household?
My neighbor's bill is not as high as mine.
Not every household uses the same amount of water. On the average, each person uses 3 units per month.
What is the least amount I can pay to stay out of disconnect status?
There are variables on this depending on each household and circumstance. We prefer that each account be paid in full by the month.
Why don't I have any water?
There are several things we ask our customers: Has someone accidentally turned the main water valve off? If it is in the winter, have you checked for frozen pipes? Have you checked with your neighbors to see if they have water? There may be a water main break that hasn’t been reported.
My sewer is backing up, who do I call?
During normal business hours you should call 264-4821 or 264-4823. The after hour emergency phone number is 264-4820.
Why do I have to fix the pipes and/or leaks in my yard? Isn't that the Utilities' responsibility?
We are responsible for the main line all the way to the curb stop. The customer is responsible from the curb stop to the residence and all problems that stem from there. We do service the water meter that is located at the residence.
Automatic Payment Plan
You don't have to leave home to pay your water/sewer bill. If you have a checking account at a bank, savings and loan, or authorized credit union, you can take advantage of our convenient Automatic Payment Plan.
It works like this: We send a copy of the bill to you so you can check it and keep it for your records. The bill is electronically sent to your bank on the due date and will automatically be paid from your account.
There is no fee for this service either by your bank or the Utilities Department. The plan includes the following advantages:
- Saves time and postage.
- Eliminates check writing.
- Ensures that your bill will be paid on time.
- Provides ample prior notice before your bill is deducted.
Click here to open an Automatic Payment Plan application to fill in and send to us, or call one of our Customer Service Representatives at 264-4821 to request an application.